Website Privacy Policy

1. Information We Collect

We may collect information you submit through this website, including your name, email address, phone number, and the content of general inquiries. Where applicable, the website and hosting environment may also collect technical information such as device and browser details, pages visited, cookie or similar identifiers, IP-related server log data, referral information, and information needed to operate, secure, and troubleshoot the website.

2. How We Use Information

We use information, as applicable, to respond to inquiries, communicate about services you request, operate and secure the website, maintain website functionality, troubleshoot technical issues, and assess website performance. We may also use information as otherwise permitted or required by law.

3. Service Providers and Other Disclosures

We may disclose information to service providers that help operate the website and related services, such as hosting providers, website maintenance vendors, form-processing providers, security providers, backup services, and analytics providers where configured. These disclosures are limited to what is reasonably necessary for the applicable service. We do not sell or rent personal information. We disclose information to analytics or other third-party service providers only as described in this policy and as necessary for the services they provide to us.

Where a service provider creates, receives, maintains, or transmits protected health information on our behalf and qualifies as a HIPAA business associate, we require an appropriate Business Associate Agreement and applicable safeguards.

4. Protected Health Information and Secure Portals

Our Notice of Privacy Practices explains how Ohanesian Dental Corp, doing business as SmileCraft Orthodontics, may use and disclose protected health information and describes your rights under HIPAA and applicable California law. This Website Privacy Policy supplements that notice and does not replace it. Please use our designated Virtual Consultation portal to submit medical or dental information, patient photographs, insurance details, and other sensitive information for virtual consultations, or use the Dentist Referral portal for professional referrals. Please do not submit this information through general website inquiry forms or ordinary email. For assistance accessing the portal, call (909) 321-8400.

5. Cookies, Analytics and Tracking

The website configuration is reviewed across the WordPress theme, page content, enabled plugins, custom scripts, embedded third-party services, and hosting integrations before launch. Google Analytics, Google Tag Manager, Meta Pixel, advertising pixels, or other marketing trackers should not be treated as enabled unless they are specifically identified in that review and described here. WordPress, the hosting environment, security features, spam-prevention tools, and server infrastructure may use essential cookies, logs, or technical identifiers needed to operate, protect, and troubleshoot the website. The general Contact Form is processed through WordPress. Virtual Consultation and Dentist Referral submissions are intended to use a separate HIPAA-capable portal and should remain isolated from ordinary website analytics and advertising tools. The production configuration will be rechecked after migration, and this policy will be updated if analytics, tag-management, advertising, cookie-consent, form, or tracking tools are enabled or changed.

6. Privacy Choices and Corrections

You can manage many cookies and similar technologies through your browser or device settings. The current website is not intended to use cross-context behavioral advertising or sell or share personal information for that purpose. A browser Do Not Track signal does not itself cause a separate website response where no applicable tracking or advertising technology is enabled. Where applicable law requires recognition of a supported opt-out preference signal, including Global Privacy Control, that signal will be honored through the tools and processing activities to which the requirement applies. This behavior will be verified again against the final production configuration after migration.

To request review or correction of information you submitted through a general website inquiry form, contact us at info@smilecraftdoc.com or (909) 321-8400. We may need to verify your identity before making a requested correction. Please do not send sensitive health information through ordinary email. Material changes to this policy will be posted on this page with an updated effective date.

7. Contact

Questions about this Website Privacy Policy may be directed to SmileCraft Orthodontics at (909) 321-8400, info@smilecraftdoc.com, or 5660 Holt Blvd, Montclair, CA 91763. Please do not include sensitive health information in ordinary email.